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Returns, refunds and exchanges

Issues are rare, but if needed here's what we do:

Statute of limitations here is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We only replace or exchange items if they are defective or damaged. 

We do not accept returns on card orders. To be eligible for a return on a gift item your order must be unused and in the same condition that you received it. You must have a valid reason for returning the item. Valid reasons will be considered but must be submitted via email within 30 days to info@2myhero.com. Items returned must also be in or with the original packaging. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in or with the original packaging. If item was damaged in shipping an email needs to be sent to info@2myhero.com including a photograph of the damaged item(s) and you must indicate if you wish to have it replaced with the same item(s) or your money refunded.

Refunds (if applicable)

Once your email explaining the issue is received and accepted, we will send you an email to explain the approval or rejection of your refund. In the case of damage in shipping, we will file a claim with the carrier, and we will replace the items damaged at no additional cost to you.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two weeks.

Late or missing refunds (if applicable)

Within two weeks after hearing from us, if you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

You’ve done all of this and you still have not received your refund yet - please contact us at info@2myhero.com. We’ll call and yell at the banker! (not really)

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping on returns

To return your product, you should email us first regarding the return. Following our response, mail your product to: P.O. Box 56764 Portland Oregon US 97238

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, will vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.